Sound system problems

[SoundSystem1]

Can anyone please help. I've a Sony sound system, 5 speakers and sub-woofer, on my Sony tv I have 3 hdmi ports. None of the hdmi ports are labeled exept with 1, 2 and 3. Doesn't matter which order I put sound cable and picture cable in the ports, when I choose source, I can only get eithr picture or sound but not both together!

Thanks.

[dutchice]

Hi @SoundSystem1,

Welcome to the Sony Online Community! Let’s start by asking you to provide us the following:

1. The name and type number of all your devices. You can find this on the manufacturers label attached to the rear of the devices. 

2. The device map of your connected devices. This is basically a list of the device names and the specific ports you are using to connect them together.  Example:

TV [HDMI 1] — Apple TV [HDMI]

Post back the requested information so we can take it from there.

Cheers,

Dutchice

[SoundSystem1]

Hi Dutchice,

Thanks for getting back.

The cables coming from the equipment I've listed here were providing HD sound and picture together prior to me removing the Sony tv, so these should be okay. It's only when I've re-connected the tv (with little or no knowledge of what I was really doing) did these issues arise. I have a picture hdmi cable and a sound hdmi cable and 3 untitled hdmi ports, no matter which ports I connect them to, when I go to source, for eg. AV1 will give me picture with no sound and vice-versa for AV2?

SONY LED DIG COL TV. MODEL KDL-40W 4000

2 HDMI PORTS TO REAR OF TV THIRD TO THE SIDE

SONY AMP MULTI CHANNEL AV RECEIVER STR-DG820

SONY BLUE-RAY PLAYER BDP-S350

SONY SATELITE SPEAKER AND SUBWOOFER SYSTEM SS-MS835

SA-WMS835

[dutchice]

Hi @SoundSystem1,

Thanks for providing the type and model numbers. The recommendation is to connect your devices as per the following device map:

• [BDP-S350@HDMI OUT]---HDMI CABLE---[STR-DG820@BD IN]
• [STR-DG820@HDMI OUT]---HDMI CABLE---[KDL-40W4000@HDMI 2]
• [KDL-40W4000@DIGITAL AUDIO OUT (OPTICAL)]---OPTICAL CABLE---[STR-DG820@TV OPTICAL IN]
• [SA-WMS835@LINE IN]---RCA CABLE---[STR-DG820@AUDIO OUT SUB WOOFER]
• [SS-MS835@SPEAKER TERMINAL]---SPEAKER CABLE---[STR-DG820@FRONT A/CENTER/SURROUND SPEAKER TERMINALS]

In addition make sure you switch on both the AVR and TV then have the following options set in the TV settings menu:

• Settings > Set-up > HDMI Set-up > Control for HDMI > ON
• Settings > Set-up > HDMI Set-up > Device List Update > UPDATE/OK
• Settings > Set-up > HDMI Set-up > Auto Devices Off > ON
• Settings > Set-up > HDMI Set-up > Auto TV On > ON
• Settings > Set-up > AV Set-up > Speaker > Audio System

Then make sure you have the following options set in the AVR using the remote:

• Press [AMP MENU]
• Press [ARROW UP]/[ARROW DOWN] repeatedly to select [HDMI]
• Press [ARROW RIGHT] to enter the menu
• Press [ARROW UP]/[ARROW DOWN] repeatedly to select [CTRL:HDMI]
• Press [ARROW RIGHT] to enter the parameter
• Press [ARROW UP]/[ARROW DOWN] repeatedly to select [CTRL ON]
• Press [RETURN/EXIT] to exit parameter
• Press [ARROW UP]/[ARROW DOWN] repeatedly to select [AUDIO OUT]
• Press [ARROW RIGHT] to enter the parameter
• Press [ARROW UP]/[ARROW DOWN] repeatedly to select [AMP]

Finally make sure you have the following option set in the Blu-Ray Disc Player:

• Press [HOME]
• Select [Setup] using [RIGHT/LEFT ARROW]
• Select [System Settings] using [UP/DOWN ARROW]
• Press [ENTER] to enter the menu
• Select [Control for HDMI] using [UP/DOWN ARROW]
• Press [ENTER] to enter the parameter
• Select [ON] using [UP/DOWN ARROW]

That should pretty much do the job. Keep us updated on your results and enjoy your Sony products.

Cheers,

Dutchice