Sonysongpal

[burkeys]

Is anyone having same issues as me with the song pal app recently bought 2 zr5 speakers to go with my sound bar works fine until I try and use speakers on there own with the app go through all the set up after playing for about 1/2 hour it goes off but still playing music through my speakers from my nas drive please help doing my head in 

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

I'm looking into this and will update the thread when I've a solution. In the meantime, perhaps another member of the community can help.

Best wishes,

Sean Mc

[burkeys]

thanks for your response to this matter

[Vanilla_]

Hi burkeys,

That's weird! I can only imagine this could be the (Auto Standby mode). You can try to disable it and test if the same problem happens again: https://helpguide.sony.net/speaker/srs-zr5/v1/en/contents/TP0001038319.html

If it's still powering off, you can reset the speaker completely: https://helpguide.sony.net/speaker/srs-zr5/v1/en/contents/TP0001038371.html

Let us know if it gets resolved!

Vanilla_

[burkeys]

Thanks for your response I have turned off but haven't had a chance to try yet but will let you know if successful thanks

[burkeys]

tried that still losing the wi fi on my tablet from my nas drive you have got to connect the zr5 speakers every time you turn on songpal app its doing my head in can someone try and help with this problem thanks