Sony Official Update Thread - RDR Missing Digital Channels

[Catmambo]

Hi everyone,

Just an update on the current EPG issue that seems to be affecting a significant amount of Sony & Pioneer DVD recorders.

Models potentially affected are:

RDR-HXD770/870/970/1070/790/890/995/1095

It appears that something has changed in the way that these devices are receiving EPG data. So we are already trying to understand what has happened and how this can be rectified, realising that a large number of people have been affected.

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Latest Update 22/07/2013 15:41

Sony has been working with the broadcasters to try to work out why this issue has occurred and how to remedy it. With your help Sony has discovered that clearing down potentially corrupt broadcast data (EPG) stored within the machine will remedy this issue.

Whilst we continue to work with the broadcasters, and ahead of any final statement, we recommend the following steps to remedy this issue:

1/.

i). Turn off the DVD/HDD recorder at the mains (ie remove the plug from the wall)

ii). Wait 30 seconds

iii). Reconnect the power.

The set may now work correctly.

However, in certain cases it may be necessary to carry out a full factory reset as follows (please note this will return the product to its original out-of-box 'Easy Set Up' position so you will need to set-up the product as if it were new):

2/.

i). Make sure the DVD/HDD recorder is turned 'on'

ii). Remove any DVD disc from the machine and close the drawer.

iii). Press and hold the "Stop" button, then press and release the "on/standby" button, then release the "Stop" button (ON THE RECORDER, not the remote)

iv). The product is then turned 'off' and all settings are reset to factory default, with all potentially corrupt 'tuning' and 'EPG' data removed.

v). The DVD/HDD recorder will now need to be re-tuned and set up following the step-by-step on screen instructions - Note: Choose "Digital Guide" rather than "Guide Plus" at the relevant stage of the set-up (Guide Plus is no longer broadcast).

In the unlikely event that you still experience difficulties, please contact the Sony consumer helpline on 0844 8466 555 or for more info visit: http://www.sony.co.uk/support/en/topics/RDR_HN

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Many thanks

[Anonymous]

Reading a couple of other forums, it looks like the problem has been rectified.

[gerry1047]

A few respondents seem to be back to normal.

I'm still locked in update.

So what should I do?

Please Sony advise me! I expect clear instructions from the brand owner, not rely on advice from well intentioned laymen.

And it is on the BBC now

[skybluemaggie]

I have just gone to my machine, switched off at the wall and then back on and my machine appears to be working perfectly now. I had put the country to France in setup but it has reverted back to the UK on its own. If that is problem fixed then well done Sony!!!! My faith is now restored 

[jdf2000]

I can confirm my recorder is now backup and working, without neededing to retune, fingers crossed it stays like this....

[jra505]

Now on BBC News! http://www.bbc.co.uk/news/technology-23395516

[dcharrop]

As of 15mins ago mine is now working fine complete with fully functioning EPG. Recorder was stuck in update. I held stop for a few secs, it then shut down, I prodded the stop button and was met by welcome and a fully functioning recorder. Pity Saturday was lost on the problem but well done somebody, many thanks, Dave H

[AnGarrek]

I used the 'France' workaround to continue using out HXD 970 and have now tried a basic install and am happy to report all is 99% as before.

The 1% that's not as before (and I know I'm being picky here) my EPG and the info banners are now black, blue and grey and not 'shades of blue' as before, does anyone nave and info on this or is there a option I should select to alter it ?

[jostani5094]

Hi skybluemaggie, now that I reflect on this, the issues have been building up for a few weeks - I've noticed channels jamming, missing recordings, EPG not completing fully and in the usual timescales.

All w/e there has been no comment from Sony to at least acknowledge there was some issue (regardless of fault apportionment). This has apparently caused many to take risks with their equipment and recordings and/or replace them unnecessarily.

So, not their greatest hour. Lessons to be learned?

Fingers crossed that the issues are resolved.

[Robathome]

Mine now seems to be working with a different colour (revolting) scheme, so I guess the freeview EPG has been sorted out.

Just looking at the number of people who signed up yesterday - like me - I wonder if Sony have ever had 1 day where so many people registered on their forum?

[gerry1047]

Of course there are lessons to be learnt

Dont buy Sony.

Problems will always occur. It's how they are dealt with that matters.

This has been disastrous. No acknowledgement for a long time. Still little communication.

Good if its working, but I want Sony to tell me, its their product