Below is a copy of the conversation with Sony support who do not appear to be willing or able to provide a solution.
Are there any BDP-S370 users out there who can still use it for BBC iplayer and other UK steaming services?
With reference to your enquiry regarding your Sony BDP-S370, please be advised that the list of available applications are constantly updated with time depending on the updates done on the applications.
Furthermore, please be advised that any terminations or disruptions for any of the third party applications installed on our devices are being triggered by the third party supplier.
For the current time being, unfortunately the BBC iPlayer application is not available for your device. We’re sorry to learn you have been told else at the point of sale.
Should you have any further questions, please feel free to reply to this email.
Thank you for your enquiry.
Yours sincerely,
Nermine
SONY SUPPORT TEAM
http://www.sony.co.uk/support/en
To: customersupport.en@eu.sony.com
Cc:
Sent: 17/01/2018 19:15:41
Subject: RE: RE: Sony Support E-mail | Sony Support Email 16550068 [case:16550068][email:329579639]
Nermine,
Please explain why this application is not available on this device. When it was sold to me by Curry’s, it quite clearly stated that BBC iplayer was available, along with other UK video streaming apps. Also in the thread I mentioned this problem was fixed for other customers who had this same device and same problem.
https://community.sony.co.uk/t5/home-cinema-projectors-players/can-t-see-iplayer-on-bdp-s370/m-p/178...
Thanks
From: customersupport.en@eu.sony.com [mailto:customersupport.en@eu.sony.com]
Sent: 17 January 2018 17:09
To:
Subject: RE: RE: Sony Support E-mail | Sony Support Email 16550068 [case:16550068][email:329579639]
Dear Mr
Thank you for contacting Sony support.
With reference to your enquiry regarding your Sony BDP-S370, please be advised that unfortunately BBC iPlayer is not available on your device. If you would like to enquire another application/service please provide us with the name of the application/service and we will be more than happy to assist.
Should you have any further questions, please feel free to reply to this email.
Thank you for your enquiry.
Yours sincerely,
Nermine
SONY SUPPORT TEAM
From:
To: customersupport.en@eu.sony.com
Cc:
Sent: 16/01/2018 19:10:55
Subject: RE: RE: Sony Support E-mail | Sony Support Email 16550068 [case:16550068][email:329509988]
Dear Aladdin
I can confirm the serial number is 1008831
The video streaming internet apps you list below are not the ones that came with this product and I think are intended for Germany.
Please an you confirm which UK apps are available for this unit. Please take a moment to view the thread at https://community.sony.co.uk/t5/home-cinema-projectors-players/can-t-see-iplayer-on-bdp-s370/m-p/178...
It looks as though others experienced the same fault but a fix seems to have been applied.
Please can you apply this same fix for me so that I can view BBC iPlayer and other UK video services.
Many Thanks
From: customersupport.en@eu.sony.com [mailto:customersupport.en@eu.sony.com]
Sent: 15 January 2018 15:04
To:
Subject: RE: RE: Sony Support E-mail | Sony Support Email 16550068 [case:16550068][email:329509988]
Dear
Thank you for contacting Sony support regarding your Sony BDP-S370.
In regards to your enquiry, please find below the apps and internet services that are still available with the device:
Amazon Video - AOL - Deutsche Welle - Digital Concert Hall (Berlin Phil) - GreenTV - ifood - Mubi - ONNETWORKS (was uStudio) - Playstation Video - Qello - WildTV - YuppTV.
For registration purposes please reply to this email with the 7 digits serial number located on the back of your device.
Should you have any further questions, please feel free to reply to this email.
Thank you for your enquiry.
Yours sincerely,
Aladdin
SONY SUPPORT TEAM
http://www.sony.co.uk/support/en
To: customersupport.en@eu.sony.com
Cc:
Sent: 14/01/2018 15:00:17
Subject: Re: Sony Support E-mail | Sony Support Email 16550068 [case:16550068][email:329473245]
Dear Aladdin,
Thanks for your message. Please can you confirm which applications should work on this device? Surely BBC iPlayer still available?
Thanks
On 14 Jan 2018, at 12:15, <customersupport.en@eu.sony.com <customersupport.en@eu.sony.com wrote:
Dear Mr
Thank you for contacting Sony support regarding your Sony BDP-S370.
We are sorry to learn that you are having issues with the internet applications with your device.
Please note that some of the apps have been terminated already from this device like YouTube. You can check the announcement in the following link: https://sony.co.uk/support/en/article/136663/136663
We are sorry about any unintended inconvenience.
Thank you for your enquiry.
Should you have further questions, please feel free to reply to this e-mail.
Yours sincerely,
Aladdin
SONY SUPPORT TEAM
http://www.sony.co.uk/support/en
To: customersupport.en@eu.sony.com
Cc:
Sent: 12/01/2018 17:53:56
Subject: Sony Support Email 16550068
Hello
I have a Sony BDP-370 Bluray player about 6 years old. It used to have BBCi player, youtube and other UK video streaming apps but never really worked well so I resigned it to the cupboard replacing it with a Samsung unit.
I have started using it again after a couple of years of no use and now I cannot see any UK video streaming apps. There are some German (i think) apps.
I note from an old topic from 2010 "Can't see iplayer on BDP-S370" that some units purchased in the UK actually had software installed for other countries.
I apear to be one of those victims. Mine has a UK plug, BBC iplayer sticker and it used to work. But after trying all the fixes recomended, UK video streaming icons do not populate on my device.
I have the latest firmware installed.
I have reset both system settings, personal settings and router ( I have a BT Hub3)
Please can anyone provide a solution!
p.s.
https://community.sony.co.uk/t5/home-cinema-projectors-players/can-t-see-iplayer-on-bdp-s370/td-p/17...
This didnt work for me.
Naznačite sviđanje na Facebooku
Pretplatite se na YouTubeu