RT5 Update has broken my soundbar

[DaneBC]

I did an update to my RT5 soundbar and its broken it.
 
The soundbar stops producing sound, after a while and becomes unresponsive, I can’t load up the settings sometimes the circle of dots comes up rotates a few times and then freezes or if it does load you can’t select most of the options and if it does let you go into a submenu the logos have the missing/broken picture image.

Anyone know how i can fix

[Anonymous]

Hi there

Assuming you can get into the menuz to do this, try resetting things back to default.

Cheers

[Jo0125]

Hi Quinnicus,

I have similar problem on my RT5. After update I can not use properly ( still I can sometimes if I plug in and out, but no remote control working to switch on or off) and I can not access 'set up' to reset. If I choose 'set up', it freeze then I need to plug out.

Can you help?

[Anonymous]

Hi @Jo0125

Im going go escalate this to Sony Support to be honest.  I dont know another way to reset this soundbar, but if there is a problem with the update, they should know by now.  They should be in contact with you in the next day or two.  Let us know how you get on.

Cheers

[Jo0125]

Hi Quinnicus

Thank you for your answer. I have contacted the support and waiting for their feedback.

I have resarched these problems on the internet and found a few similar one in Japan after update, but unfortunately problems was reported on community however there is no reply about solution.(same as here)

I hope Sony has realized the issue by now, but I assume sometiomes problems up to compatibility..　

I am using the sound bar with Samsung tv, ps4, amazon fire stick and virgin media tivo.

Thanks