HT-CT 390 no sound via bluetooth

[W322AL]

I have been having this problem for months.

Whenever I connect a device via bluetooth (playing spotify) if I pause for a minute or so, when I press play there's no sound, but the spotify app is playing I.e. the bar is moving and song time going up, - no sound coming from my phone either (Samsung galaxy s8) as it says playing through bluetooth.

The only way to fix it is to unpair, unplug the soundbar and plug it in again and re pair. Sometimes this solves the issue for the time, sometimes as soon as I hit pause, I have to go through the whole process again.

Has anyone else had this issue? If so, did you find a permanent fix?

Thanks

[Mick_D]

Hi @W322AL

I notice you have two other threads open on this issue. It would be helpful if you could follow the one which has a response, as these other two are unlikely to garner any additional input. 

Thanks

Mick