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Freeze Issues - BDV-N5200W

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Cumminsj
New

Freeze Issues - BDV-N5200W

Hi! I fad an update run today and now the machine us frozen, turns on and off but that's it. Can't change any of the inputs. Has anyone else had this happen and have you been able to sort it?

 

The.

5 REPLIES 5
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

Can you let me know if you downloaded the update successfully?

 

Best wishes,


Sean Mc

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Cumminsj
New

Hi!

It downloaded but would not do anything when memory stick was Inserted into slot!

The for your reply.

Sylvia



Sent from my Samsung Galaxy smartphone.
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Sean_Mc
Moderator

Hi Sylvia, 

 

Did you receive any messages on screen after the update had completed?

 

Best wishes,

 

Sean Mc

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Cumminsj
New

No, it just switched off...


Sent from my Samsung Galaxy smartphone.
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Sean_Mc
Moderator

Hi again,

 

Thank you for the details.  It might be best getting in touch with the support team for further assistance with this here.

 

Best wishes,

 

Sean Mc