BDV-e3100 DVD motor reacts to low frequency

[Callyandy]

The unit is a couple of years old and has performed well.  Recently when soundtrack includes low frequency (low bass) the DVD "motor" hunts.  This is the same for all sources e.g. Virgin box, bluetooth.  I have done a reset to try and clear the problem but to no avail.  Also no different if DVD inserted or not.  Any ideas gratefully received.  Andy.

[Pascale_F]

Hi Andy, 

It might be good to get in touch with Sony Support about this.

Thanks,

Pascale

[Callyandy]

Thanks Pascale_F,  I've forwarded a request to Sony Support as you suggested.