Hi. I got one of these for Christmas but cannot get it to connect to Netflix. All other devices (some Sony) in the house connect OK, including within the same room. I have tried both wired and wireless connection options but neither work. Other internet apps such as iplayer and Amazon Prime Video work fine. When trying to connect it repeatedly gives the Netflix error code nw-2-5
Initially I contacted Netflix and depite the above, I ran through the usual stuff about powercycling the BDP and also my router. Nothing helped. I then called Sony as Netflix said it was a Sony issue. They got me to do the same again (!) and also to try it with factory reset settings and also any software updates on the BDP, but still no joy. They then said it was likely to be a parental controls issue via my ISP, even though Netflix works fine throughout the house on other devices. I disabled by parental controls visa my BT control panel, but still no joy and Sony said to actually call BT and get them to remove parental controls from DNS servers. I was reluctant to do this as I have 3 kids in the house, but in an effort to get the problem resolved I did as instructed.
Having now spoken to BT (not easy - several hours on the phoner on hold and with promised call backs failing to materialise) they confirm that all parental controls have been deleted from the DNS servers. Guess what? Still won't work and gives the same message, despite switching off/on, resetting the BT router and powercycling the BDP.
Can anyone help with this?? Please?
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