Ht-xt3 reset from base unit

[Jeffmcfadyen]

I have ht-xt3 and the remote control will not control the item.  I have tried new remotes and used remotes and none connect.  I assume it's a problem with the base unit.  The unit connects to the tv and volume etc is controlled via arc.

I would like to know if I can reset the unit (I have tried holding down the power and minus button but this appears to perform a soft reset.

Just a tad frustrating not to he able to use the remote, the software appears to be up to date.

Thanks

[Sean_Mc]

Hi Jeff,

Welcome to the Sony Community. 

I'd recommend performing a test on the remote control to see if it is sending an Infrared (IR) signal to the unit. You can see how to do this here.

Let me know how you get on.

Best wishes,

Sean Mc