Cash back VISA card declined!

[Rezavaziri]

Hi,

Can any one please let me know if their cash back prepaid VISA has been declined while trying to buy goods with it?

I have had the card for few months. The card is still valid until 11/2012, however the card reader declined the transaction despite accepting the PIN number.

It's £50 and I don't want to think that I have lost this amount because Sony Centre is now bankrupt!

Thank you,

Reza

[warriorfullight]

First off. Contact your bank regarding this transaction for you to know if it has been successful on their end and not on Sony. Otherwise, try again.

[chas49mk]

I've had exactly the same issue.   Must look out details of who to contact I suppose.

If anyone has any suggestions, it would be great to hear them

[Blencogo]

Hi chas49mk and welcome.

I doubt that Sony will have any details of the Visa account.  I think you need to contact Visa.

Was there a contact number on the letter that came with the card?

[chas49mk]

I may have an answer now (for the OP as well hopefully).

I found a web address on the back of the card - and registered for online access to the card.  When I looked at the balance and transactions, I see that a £2 maintenance fee was deducted at the end of June. So trying to spend £50 was declined.  I need to wait seven days now so that the £1 pending authorisation disappears and then use it online to buy an Amazon Gift card (hopefully)

If you need to phone up about thic card - it's managed by Citibank - 0203 0271854

Message was edited by: chas49mk