my cell phone does not turn on

[weninger1]

Because when I turn on my cellphone the Sony Xperia logo appears and then it goes off and then the logo reappears and so on and it does not turn on

[Qatrium]

@weninger

What is your phone model?

[weninger1]

---

@Questerwrote:

@weninger

What is your phone model?

---

hello  , the model of my cell phone is a SONY XPERIA E4

[Qatrium]

@weninger

Try performing a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. You need your phone charged and switched off before you start.

Follow the steps given in blue links, and keep us updated.

[weninger1]

---

@Questerescribió:

@weninger

Intente realizar una reparación de software utilizando Xperia Companion . Esto hará una instalación limpia del último firmware y también borrará su memoria interna. Necesita su teléfono cargado y apagado antes de comenzar.

Siga los pasos indicados en enlaces azules y manténganos actualizados.

---

hello, I already tried but when it is in the last part I see error