XR-65X90J Disappearing Sound on Numerous HDMI ports

[Shwing]

Hi.

I mainly use my tv for PS5 (HDMI 4) & PC (HDMI 3), and have always had the occasional disappearance of sound on the PS5 HDMI 4 channel - where only a restart will solve.

Thing is it's started to happen even more regularly, and now is also doing it with my PC on HDMI 3.

Any ideas / solutions?

I really have lost so much faith in Sony products, as the quality seems a shadow of it's former self (yet they still charge a premium).

Any help much appreciated, as I'm not going to restart set every time - I shouldn't have to.

Ta! 

[Shwing]

Anyone?

[royabrown2]

@Shwing 

Full factory reset.

[Shwing]

I'll try that. 

Is this a common issue with this set do you know? 

[royabrown2]

@Shwing 

I’ve not come across that one, but issues with Sony TVs are all to frequent, and Sony will always ask you to do a factory reset before anything else; so I’m saving you time even if it doesn’t fix anything, but especially if it does 😛

[Shwing]

Well that was good. 

A few hours ago got around to doing a full factory reset on TV only for there to be no sound coming from PS5 Pro on HDMI 4 the second the reset had finished. 

I'm now resetting TV couple of times every day to get sound back on silent HDMI channels.

I assume I'm going to have to log a service call?

[Shwing]

Is this community forum just customers, or do Sony employees lurk?

[royabrown2]

@Shwing 

Better than lurk, they actively participate!

[Shwing]

Unless you are a Sony employee I would have to disagree with you, as you're the only one who has interacted with my query.

It would be nice hearing from a Sony employee regarding my current HDMI sound issues.

[Shwing]

And here we are, still no sign of anyone Sony related taking an interest in my issue.

I've always had Sony tvs (currently got 4 at present) - but possibly not for much longer.

Zero support is not a good look!