XR-65A95L

[Bjdr1975]

I've recently bought a XR-65A95L and have a Sony HT-5000 soundbar, every time I use the Apple+ app the soundbar will not work and when I revert back to normal terrestrial tv and select the soundbar there's only a loud feedback. 

Does anybody have this problem?

[HannahEd01]

Hey there Bjdr1975,

I assume the correct model for the bar is: HT-ST5000? 

There are so many variables here, so I need some more info. 

How is it connected to the TV? 

What's the source of the App? Internal from the TV? Or are you using an external device? 

Is the speaker option set to Sound-system instead of TV speakers? 

You may try the below to attempt resolving the issue as well: 

-Unplug the TV from the mains and disconnect any external devices. 

-Update the TV: https://www.sony.co.uk/electronics/support/oled-tvs-android-a95l-series/xr-65a95l/software/00299239

-Update the soundbar: https://www.sony.co.uk/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speak... 

-Reset the TV: https://helpguide.sony.net/tv/kaep2/v1/en/08-01_03.html 

-Reset the bar page 61:  https://www.sony.com/electronics/support/res/manuals/4687/177e67ef0b6478b983b4b6190e14b9c1/46878383M... 

-Try different cables, if using cable connection. 

-Test with a different device, if possible. 

Let me know how it goes or if you still need help. 

BR,

Hannah 

[royabrown2]

@HannahEd01 @Bjdr1975 

It’s more likely to be an HT-A5000, isn’t it?

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwijpMfCxbmEAxW3QEEAHXPGDNkQ...

[Bjdr1975]

Hi Hanna,

Thanks for your reply.

The soundbar is an HT-ST5000 purchased May 2020.

It is connected to the TV with a good quality HDMI through the e- arc ports.

I'm using the internal Apple+ app

All devices are up to date and I use audio sound system option not TV speakers.

When watching normal TV all is working working well, when I select the apple app there is no sound, I've then reselected the TV speakers to regain sound and sometimes if  I re-select the audio system normal sound resumes and then after a while I get a high frequency  whine and no more sound and have to switch back to the TV speakers to regain normal sound. 

Hope this makes sense, it would seem that there is a conflicting setting somewhere in the software that is causing this, it is also becoming more frequent. 

In the meantime I will try your suggestions and see how it goes.

Thanks

Barney

[HannahEd01]

Hey Barney, 

There's no setting on the TV itself or on the bar that would do this to be honest, try a different way of connection, optical if possible.