XE90 not connecting with talk talk box

[Justin4772]

Hi

I have got a new xe90 and although it works ok with direct aerial connection and connects to the internet ok , it will not connect with our talk talk box. If we re start the box , you see the start up screen on the xe90 but just as you get to the point where it should show the tv, it simply goes off and the tv says there is no input! However , there is no issue with the box as I just connect that to the old tv and it works fine! Anyone had this problem, do you know any reasons why? 

[Mick_D]

Hi Justin, welcome to the Sony Community 

Have you referred this problem to TalkTalk? There may be a temporary issue with the app or the box itself, or there may be some kind of compatibility issue, one (or both) of which they may be working on. 

Cheers

Mick