XBR55X805E + Yamaha Receiver. MAYOR ISSUE after update. No sound from apps, just Tv sounds.

[ofesad]

Ofesad here from Argentina.

My TV is a Sony XBR-55X805E (55", HDR, 4K) connected via HDMI to a Yamaha RX-V673 receiver.

I have this setup from over a year and it worked like a charm, until past Wednesday 13th, when it got the update to Android 8.0

The issue is that when turned on it wont output audio (it's not muted, I checked) from the Apps (Youtube, Netflix). HOWEVER it plays the audio/sounds of the Tv Menus.

Just to be clear: the audio outputs from the Yamaha Receiver speakers, so it's not a connection issue with the HDMI.

BUT, if I turn the tv off and on, it starts to WORKS PERFECTLY! (no hard reset).

The weird thing is that if I turn it off and come back around a hour, the issue occurs again.

Yes, I CALLED SONY, they ask me to do a factory reset and then call again.

Did the reset.

Same results.

On the internet recommend to go into Settings --> Apps and erase the Cache and Data of Input devices, did that, it didn't solve it.

Any one had simmilar issues and solve it somehow?

Thank you all for reading.

[Sean_Mc]

Hi Ofesad,

If you're still having these issues it would be best to get in touch with your local Sony support team here for further assistance.

Best wishes,

Sean Mc

[Marino.Manolo]

It is a known problem and for which already an ongoing investigation.

Manolo