WiFi Issues on Android TVs

[Anonymous]

Hello all

Ive been seeing a couple of complaints recently in regards to WiFi connection issues on the Android TVs - more specifically the TV cannot see the SSID.  What i would like to know is if this is a couple of random individual issues or a bigger issue on the whole.

If you are effected by this, can you please try the following and reply back.

1. Power cycle the tv and your router. Then test to see if network appears
2. Ensure that you have the latest firmware installed on your tv and then factory reset it. Does it now work?
3. Can you test with an ethernet cable to see if the tv works off the wifi?

Can you please provide the following information

1. The model of your TV?
2. Which firmware version is your TV on?
3. What brand/model is your router
4. Any other relevent information you can think of?
5. Are you trying to connect using 2.4Ghz or 5Ghz?

Thank you

[Anonymous]

Linking the following threads to this one:

https://community.sony.co.uk/t5/televisions/no-wifi-on-bravia/td-p/2126448

https://community.sony.co.uk/t5/televisions/download-failed-google-cast-inoperative-in-wifi-5g/td-p/...

https://community.sony.co.uk/t5/televisions/with-kdl-55w756c/m-p/2123033