Where is new firmware for A95L??

[scyoung25]

Hello,

Could Sony Europe please release firmware v112.627.030.1 for the A95L?  This firmware provides much needed fixes for problems the set has had since launch 14 months ago (poor Dolby Vision Gradation in dark scenes, eARC sound dropouts, posterisation in some streaming content) as well as promised features such as Voice Zoom 3 and Prime Calibrated Mode. 

This has been available in the rest of the world for 3 weeks now and it’s unacceptable that European owners of the A95L are still forced to wait for these much needed fixes and feature updates. 

Come on Sony Europe!

[LightFoot]

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@Snowfire wrote:

Would be nice if a Sony rep could actually respond. 

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Hi @Snowfire   Just in case you are not aware, this is a public community forum and not Sony customer services. If you are looking for a response from Sony, I would try Sony Support.

[Snowfire]

I and others already have and we've had zero response. Sony support is absolutely useless at most things that I pray I never have to deal with them. 

[scyoung25]

I’ve sent the following to the Sony Support contact given above:

I would like to know why this set has not received a firmware update since September in Europe while North America and the rest of the world have received 2 since then, which have included important fixes for Dolby Vision and eARC audio drop-outs. We are now sitting 2 updates behind on 112.607.020.1 compared to North America on 112.628.050.1 and are suffering an inferior user experience as a result.

I am very disappointed that Sony Europe appear to be treating owners of this set as second class citizens and would hope and expect that they remedy this by releasing these firmware updates to European A95L owners, allowing us to have the same user experience as owners in the rest of the world.

As a long term supporter of Sony products, I find that I cannot recommend this TV to friends and family as long as Sony Europe give the appearance of having dropped all support for it.

Let’s see what, if anything, comes of it…