Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket output

[JohnR3]

Audio level on sony tv bluetooth output to my sony headphones very low (indicated setting 98) compared to output level from headphone socket (indicated setting 22) I have varied out factory resets on tv and headphones numerous times

[SatoruGojo]

@JohnR3 What's the full model number of the devices ?

[JohnR3]

Sony tv MODEL No. KD - 43X8305

Serial No. 6706545

Sony headphones MODEL No. WH-1000XM4

[LightFoot]

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@JohnR3 wrote:

Sony tv MODEL No. KD - 43X8305

Serial No. 6706545

Sony headphones MODEL No. WH-1000XM4

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Hi @JohnR3   Are you missing the last letter from the model number, usually the year code like C which means 2015.

[JohnR3]

[JohnR3]

[TheGOAT]

@JohnR3 the model is missing a letter, you can get the name from the settings.

[Bernardus37]

Is it possible that it's not an original one because the model is missing a letter?

[SatoruGojo]

@Bernardus37 Try to check the model from the settings first, also where did you buy it from?

[JohnR3]