Unable to register external HDD on KD-55XG95045

[joporte87]

Connect ITB to USB REC port. I can see it in Storage and could format it from there but I want to record programmes on it (some say disable YouView app first - I have tried both). There is no option to register the drive for recording. Any ideas?

[Piscie]

You need to make sure that the HDD device is compatible with your TV for recording. Take a look on this link it might help you to fix this issue: https://bit.ly/3rqnK2L.

[joporte87]

Thank you. I have followed all those steps (it is compatible) and the ones in the troubleshooting guide. Issue persists.

[Piscie]

What is the current software version? It also seems that the model number is incorrect, are you sure from this model ?