TV Remote Issue

[Matt6677]

So my Sony remote works fine for everything except shutting off the TV. I need to get within a few inches to shut it off. I've also tried using voice command, it registers the voice command, but TV remains on. Again, every other function works from a distance. 

[TheMaze]

Hey, I'd suggest that you try a factory data reset to your TV

[simonandfelicity]

Thank you, yes, I know a factory reset is the default cure for all such faults but it comes with the downside that all personal set data (e.g. streaming logins and passwords, favorite channels etc.) will disappear as well and it would take a little while to re-enter them all. It would be good to have an option to save all of these first on a USB drive!

What we have found is that by manually deleting all the YouView data in the app (settings menu), exiting, and then reentering YouView, the fault is cleared – until the next time when the cycle repeats in a few days. This seems to imply a fault just with YouView. It did not seem to occur before the new March 2024 update, but even going back to an earlier version, the new one will update itself later, so this doesn’t help.