Sound bar ht xf9000

[Philahill]

I have had my Sony oled 65 and sound bar for less than a week. Putting aside a crappy installation by John Lewis I have had serious sound problems from the start. The most recent is that if the sound is off for a very short time (like when I stop a movie to go to the loo!), then the sound bar times out. This seems to completely kill all the sound even if I turn the sound bar back on. Latest success was to turn the tv on and off, and I get the sound back. This is just crappy to be honest, and I am thinking of sending the whole lot back tomorrow. Any ideas before I do this?  I am not a techie. I just want to use the tv everyday and have sound. 

[Win_88]

Hi Philahill,

I'd recommend making sure the system is up to date first and check if the issue is resolved.

In case this still happens try resetting it to factory settings using the steps on page 49 here.

Win_88