Sony KD 55AG8 to Sony HT X8500 Soundbar

[Swirvo]

Hi, need some simple advice as not technical at all. Every time I fast forward on Sky Q recordings to skip past adverts there is approx 5 second delay in sound which means me then rewinding back a bit so that sound starts again when program is back. 
also when I select input through the tv remote there is picture but no sound I have to hit any button on sky remote for sound to kick in? 
I have hdmi arc out from sound bar to hdmi 3 arc in on tv and hdmi out from Sky q to hdmi in on sound bar. Any help will be gratefully received.

[Sean_Mc]

Hi there,

I'm looking into this and will update the thread when I have a solution.

Best wishes,

Sean 

[Swirvo]

Many thanks for looking much appreciated 

[The_Black_Rose]

Hi Swirvo,

Does the issue happen from any other input or any other external device?

Cheers,
The_Black_Rose

[Swirvo]

Hi, I have swapped cables still no sound until button on sky remote pressed.
If I bypass sound bar completely it works using same leads and same connection on the tv? The fault has gone!
If I watch digital tv and then press input button on top of remote to select hdmi3 arc to watch sky q I get picture but sound never appears until sky remote pressed.
Cheers

[The_Black_Rose]

Hi Swirvo,

To be honest, I doubt that this is related to the sky box more than the TV.

Do you possibly have another TV to test the box with?

Cheers,
The_Black_Rose

[Swirvo]

Unfortunately none with arc. Have swapped out HDMI leads and fault is still there?

[Swirvo]

Many thanks for having a look at this problem for me it’s much appreciated. Cheers. 

[The_Black_Rose]

Hi Swirvo,

Could you try using an optical cable instead?

Cheers,
The_Black_Rose