Sony Bravia KD-55X8509C - Netflix stuttering

[AJShep79]

Hi,

I have recently starting having problems with the Netflix app on my Sony KD-55X8509C 4K television.

It used to run perfectly but now the picture and sound stutter at random intervals (maybe every minute or so).

I know its not an issue with my broadband or netflix itself because it works fine on my other tv through my amazon firestick and i have a steady 50MB broadband connection. 

It used to work fine so i find it really frustrating that i now have this problem.

I even tried plugging an ethernet cable into my tv to see if it was a wifi issue but i still get the stutters.

Has anyone experienced this or know how i can fix it?

Any help would be much appreciated.

Regards,

Andrew

[Pascale_F]

Hi Andrew, 

Welcome to the community.

Have you tried rebooting your KD-55X8509C to see if this helps? 

Thanks,

Pascale