I have been complaining to Sony support for some weeks about pixel damage to my Sony XR-55A84J Oled tv . After sending numerous pictures and videos I got the reply attached below. I strongly disagree with this poorly written email, There is NO external damage , and nothing in the photos or video which suggests that ! I have a 5 year warranty and have clearly been fobbed off .. I would like this escalated please . If it is in fact the position of Sony that this is considered external damage , I would like to know why this has been assumed as there is no evidence of this whatsoever !
Dear Mr. Hyland,
Thank you for contacting Sony Support.
With reference to your enquiry for your Sony XR-55A84J , please be advised i received the video and i heard back from the relevant team there is some source of impact that made the tv got this dots on it so this is considered to be physical damage sir aim very sorry to tell you that but you are out of warranty now and if you want to repair this dots you can check the nearest service center to you from the link below but keep in mind it will be a chargeable service depends on our terms and conditions.
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