New A95L XR55 master series won’t turn off via remote control

[Ron_12]

Anyone had same problem or fix without unplugging. Doing that will delete all the app passwords and that’s a real pain to re enter.

An intermittent fault and if I keep repeating pressing the on/off button Tv will eventually turn off.

Not what I expect from a £2000 television!!!!

[daveyh64]

Did your TV come with two remote controls, and if so are both remotes incapable of turning off the TV.

When you press  the power off button does the LED on the front light up to acknowledge that a button has been pressed.

If you press and hold the power off button for 5 seconds do you get the Restart screen.

I take it other functions on the remotes work as expected.

Do you have another Sony TV in the house (or perhaps a neighbour, friend or relative) that you can use that TVs remote to see if your new Sony will respond to the power off command from the other TVs remote.

If this is a very new TV have you contacted the seller to alert them to the problem, they may be able to help you

with a visit from an TV repair person to diagnose the problem and offer a solution.

If it is under 30 days old you can ask for a replacement TV or a full refund.

Unplugging your TV does not delete all your app passwords.

[LaserBoss7]

Hi, I am currently unable to turn on or off my tv using the remote, problem started last week, KD65-A85G

[royabrown2]

@LaserBoss7 

Look at the output from your remote through the camera on your mobile phone.

This makes the IR visible, so you can see if the problem is the remote not sending, or the remote sending but the TV no longer responding.

If the problem is with the remote, try new batteries,

[LaserBoss7]

The remote is emitting fine, tv not responding. Tried another remote today, same result.