Netflix not loading on XE9005

[Leer72]

Hi,

I have a problem loading Netflix via the native button on the remote.

All I get is the letter "N" and a spinning circle underneath, nothing else happens!

The only way I can get it to work is to go into the app settings and clear the cache. It works for a couple of days and then reverts back to the spinning circle again.

I have rebooted the TV, uninstalled the app completely and then re-installed it but to no avail.

Any ideas out there please?

[LightFoot]

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@Leer72 wrote:

Hi,

I have a problem loading Netflix via the native button on the remote.

All I get is the letter "N" and a spinning circle underneath, nothing else happens!

The only way I can get it to work is to go into the app settings and clear the cache. It works for a couple of days and then reverts back to the spinning circle again.

I have rebooted the TV, uninstalled the app completely and then re-installed it but to no avail.

Any ideas out there please?

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Hi @Leer72   Have you tried a factory reset? https://www.sony.co.uk/electronics/support/articles/00122829

[Leer72]

Thanks for the reply. I'll try that and report back.