Netflix fails to load often

[cugwmui]

Hi,
I have a 2015 55X8005C (latest software updates included), but of late (since approx 2 weeks) I've had trouble loading Netflix. The app gets stuck at the N logo with the rotating circle.

Usually going to settings/Apps/Netflix and then "Force Stop" has solved the problem. But it got too frequent (and general TV slowness), so I did a factory reset of the TV. But the problem is still there!

Is this is a known (new) problem? Or is there a solution?

Thanks in advance

[Sean_Mc]

Hi there,

I suggest trying to restart your TV.

To restart, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in.   Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot. 

After restarting the television, please try launching Netflix again and let me know the outcome?

Best wishes,

Sean Mc

[alivja]

I have similar and very annoying issue. Restarting tv helps (but takes time) or forcing the app to close. Then Netflix works well until tje second time I try to open the app. Always stucks at the loading screen and back button on remote does not work. I can start Netflix using inbuild chromecast but tv gets quite un reponsive after the casting stops. Easiest seems to be navigating to settings and apps and forcing close. Yesterday I noticed similar loading issue with another streaming app (one that I haven used in months), but didn't have the time to try to shut down the app or reinstall it.

Help needed since this is really frustrating problem... I have updated everything including the Netflix app, and no help.

[cugwmui]

Hi,
I've actually tried that several times already. On/off, power cycle, full restart. When it didn't work, I resorted to doing a factory reset of the TV. So setting up the TV fresh didn't help either.

I'm having no problem running Netflix otherwise on that connection (not even througgh an Apple TV plugged into the TV). Its just the Netflix app on the Android TV interface that's struggling. All the other built-in apps (like YouTube etc) work just fine.

Regards,

[cugwmui]

That's just terrible, looks like you're in the same boat as me.

And since my TV is a 2015 model, its unlikely that there is much being fixed/updated at Sony via software updates either. So if this problem doesn't solve itself, I have no option but to get rid of the TV. Live in a different continent now than when I bought it, so service/support/repairs will be a challenge.

[Mp01sta]

Also having the same issue with Netflix on my 2015 model.

Hold of power button until restart or force stop works for a day then then problem starts again.

[hija31]

I've had the same problem on my XD8599 model.

Uninstalling and than reinstalling latest Netflix updates solved the problem.

[alivja]

Good to hear that reinstall helped someone. I tried to unistall Netflix but since it is a system app, only option is to return to factory version of it. Already tried removing all updates and reinstalling, and cleaning cached files. Same problem occurs again the next day. So everything is ok for the first use, but after tv has been turned off (not powered off) after that netflix won't start. My tv is XD8577.

[spacemonkey]

Exact same issues described here.

Reboot, force stop, clear cache, uninstall updates etc all work for the first time you open the app.

Enter your username/password app opens and all is well.

Close app and go do something else, put TV to standby...

Come back later and try to open Netflix and app just sticks on the N logo until it reports an issue, test confirms app can talk to servers but still refuses to open on retry.

Force stop, clear cache..blah blah blah

.. Enter your username and password again and app works once more.

Getting really really tedious entering username / password and resetting apps data.

Model: Bravia 2015

Version 7

Kernel 3.10.79

Netflix 6.1.1 build 2440

[The_Black_Rose]

Hi cugwmui,

Have you made sure that the Netflix application itself is up to date? You can check this by going to Google Play Store and checking for updates for the installed apps.

Cheers,

The_Black_Rose