Netflix fails to load after v5.417 firmware update

[Sox98115]

After the latest update (v5.417 ) on my XBR-75X850C, when I attempt to launch the Netflix application, it gets stuck on the initial 'N" screen.  Rebooting the TV solves the problem on the next application launch but is not a long term solution.

Any help appreciated.

[Pascale_F]

Hi Sox98115, 

Welcome to the community. 

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas. 

Thanks,

Pascale

[Vanilla_]

Hi Sox98115,

I think that your TV model isn't made in Europe. I've found it on the US website. I think they can help with this. You can also use their community forums  here: https://us.community.sony.com/s/?language=en_US

Vanilla_

[TobiasRieper315]

See this link here re the same problem:

https://community.sony.co.uk/t5/android-tv/netflix-not-loading-properly-spinning-icon/m-p/2566506/hi...

Please report the problem direct to Sony via email.