Missing Alexa App

[stevenjmay1976]

Afternoon All,

Hope all well. I've just bought a KD-55XG8796 and am very pleased indeed with it.

I've upgraded to the latest firmware giving Android TV 9 but the Alexa setup app has disappeared to connect the TV to the house's Amazon Echo's.

Can anyone suggest a way to re-instate or find the sync app? I have tried a reboot and a factory reset after the update I should add.

Many thanks for your help, very much appreciated.

Kind Regards

Steven

[Marino.Manolo]

Maybe you can try a Factory Reset again...