KdL-42w829b

[Faizan908]

have a error message displayed on the tele, high power device please disconnect. I have tried almost everything from factory reset to tunplugging everything and rebooting but the message does not appear to go. Please note I have disconnected all the USB devices. So I am not sure why the message is still displayed?? Please advise what I should do to resolve this issue thanks.

[jumpsuit]

Hi @Faizan908 and welcome to the Community

If you've disconnected everything and have already tried resets etc. then its probably best to get

in touch with Sony Support on +44 (0) 2073652810