KD-65xh9505 sound droputs and disconnections both earc and arc

[Hardpike]

Hi I just buyed it and I am loving...BUT

I have it connected to hw-q90r soundbar, and this connection is making the experience very difficult.I have frequent dropouts in sound, and every couple of they i lose sound completly and need to re-start the soundbar and or the TV. I have tryed many things, and I will try a couple of things I just readed here... But I would like to ask people with this model if they have similar experiences and LET SONY KNOW

[Peter_S.]

Hi,

Can you please confirm that your TV is running the latest software?

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/kd-65xh950...

If so you please make sure that you use a high quality HDMI cable.

Also please check the setting of the eARC function in the input settings and toggle the setting eventually.

Cheers

Peter