Is my unit broken-x94j

[raficzi88]

Hi.

I receny bought xr65 j94 and i noticed few problems regarding picture quality.

*Netflix -apart it crashes all the time(i created separate thread for that) picture is very grainy and with dolby vision/hdr  is missing quality(blooming,jitters/stutters, shallow blacks)

*when connected to my sat receiver picture is worse quality than my old jvc tv, fhd looks like 720p, not clear picture, even when switched hdmi enchanced format and changing res in sat box to 4k still bad quality

*when connected to pc (via hdmi 4)(rtx2080,i9)

terrible judders/stutters picture in games is not smooth

question is - is my unit broken and should i exchange it or im doing sth wrong

[royabrown2]

@raficzi88 

It can’t hurt to talk to whoever sold it to you, hopefully have them come and inspect it; though if you got it off Amazon, Jeff Bezos is a bit busy right now.

But first, if you can, try it with a UHD, or at least BluRay, player, with a modern disc, which is about the best quality input you can use, and the most immune from any configuration problems.

Then, if necessary, adjust the picture settings on that input to be as good as you can get it.

And then, if you are anything less than blown away by the PQ, start making arrangements to have it swapped out.

[raficzi88]

im blown away...with few 8k/4k demos on youtube and few films on bravia core... but even after tweaking and trying in different pucture modes -grainy/fuzzy picture-literally terrible grain especially in hd content. 

[HannahEd01]

It's quite normal for regular HD content to be grainy, especially on a 65". That said, try playing with the settings:

https://helpguide.sony.net/tv/iaep1/v1/en/01-03-09_01.html