Bravia TV KDL-43W755C - no sound with picture, remote or TV buttons don't work

[Welshwonder08]

Hi,

I've had the above TV since November 2015 and on 3 seperate occaisions it does the following:

1. Switches on with a picture but no sound
2. The remote contol doesn't respond (SKY or Sony remote for TV functions)
3. The buttons on the back of the TV don't respond

This means that you can't do anything - you can't get into the settings etc.  Unplugging it for 30 mins or so does nothing.  If you leave it unplugged all night in the morning it works like nothing was ever wrong with it!

Any thoughts?

[Anonymous · Accepted solution]

Hi there

Unfortunately your problems are issues that have already been reported.  See:

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/td-p/2040020

Especially items 24 and 42 on the list.

Cheers

[Welshwonder08]

Thankyou, it isn't unfortunate as at least Sony are aware.  I was thinking that I may need to send my TV for a repair!