Bravia KD-43X72K streaming issues

[asteer1986]

Bought this tv early last year. It is connected using a wired Ethernet connection.

we have constant issue streaming Netflix, Disney+ and iplayer.

Our much older tv upstairs, connected over WiFi, has no issues at all.

i have tried re-installing apps, clearing cache and data, etc. which fixes things temporarily.

the only thing I have not tried is a factory reset.

Can anyone give me any advice on what to do?

[royabrown2]

@asteer1986 

You know where this is probably going… 😢

But before you do, have you tried rebooting your router? I have had cases where even though most of my kit was working fine over the router to the internet, one device was misbehaving or unresponsive; but a router reboot cleared the issue.