BBC iPlayer will not fire up on XR-55A80J

[smokestack1964]

IPlayer no longer opens when selected. All other apps open ok. This app also can’t be uninstalled and re-installed. Any help appreciated?

[LightFoot]

Hi @smokestack1964   I would start with a soft reboot. Hold down the remote power button until you see Restart. There is an outside chance that you may have to do a factory reset.

[smokestack1964]

Thanks, I’ve tried that and it didn’t work. I’m not factory resetting the TV as can’t be arsed to go through all the set up again.

[LightFoot]

Hi @smokestack1964 

Is your software up to date?

https://www.sony.co.uk/electronics/support/oled-tvs-android-a80j_a83j_a84j-series/xr-55a80j/software...

[smokestack1964]

Yes it’s up to date, SonyUser.

[Elodin]

Hey, you can try and clear cached data on your TV by following the steps here: Home - Settings - System - Storage - Internal Shared Storage - Cached data - Clear. I hope this helps.

[smokestack1964]

Thanks Elodin. Unfortunately that hasn’t worked. Appreciate the input.

[clonebrother]

I'm having the same problem on the XR-55A90J - None of the British TV apps work (BBC iPlayer, Channel 4, iTV).  You tap on the app and nothing happens.  I have the latest software and have rebooted the TV, no change.  Other apps like Netflix or Disney+ are fine.

[Elodin · Accepted solution]

Hey, try uninstalling the updates on the live TV and catchup app by going to Home - Settings - Apps - live TV and catchup and select uninstall updates. I hope this helps

[smokestack1964]

Thanks Elodin! That’s fixed it for me.

It seems strange that that particular app update caused those problems.