BBC iplayer not loading as of 2 days ago.

[kevinayers]

I have a KDL 50W805C and two days ago the BBC iplayer would no longer load,

It opened and I got the message that it was loading but the screen stayed that way,

Tried rebooting but same problem.

Went to the bbc iplayer problem page and found that this was the case with some Samsung TV's and other smart TV's. Sony Bravia was not mentioned specifically.

They are trying to fix it and hope to have a solution soon!

Has anyone had this problem?

[royabrown2]

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@kevinayers wrote:

I have a KDL 50W805C and two days ago the BBC iplayer would no longer load,

It opened and I got the message that it was loading but the screen stayed that way,

Tried rebooting but same problem.

Went to the bbc iplayer problem page and found that this was the case with some Samsung TV's and other smart TV's. Sony Bravia was not mentioned specifically.

They are trying to fix it and hope to have a solution soon!

Has anyone had this problem?

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I don’t have your Bravia TV, but I do have a Samsung UE32J6300 that has had the problem of the BBC iPlayer hanging at the ‘Loading’ screen since August 2018.

A few days ago, I checked again, and found the issue was fixed.

As you have had this only recently though, I don’t think it can be the same issue.

Unless, possibly, the update that fixed mine also broke yours?

As ever with these Sony TVs though, try a Factory Reset. This will cure many ills, so much so that problems with these sets are only taken seriously, it seems, if they survive this process.

[kevinayers]

Not keen on a Factory reset.

It will be the last possible option if I can avoid it.

[kevinayers]

Did a factory reset and still no joy with BBC iplayer. Still stays on loading.

Spent a fair while setting up the TV again with other apps.

It's a pity that there is no way to back up your settings so that it is not such a painful process.

[kevinayers · Accepted solution]

BBC iplayer working again as of today.

I had to sign in using my accounts on PC but now working.

Wife delighted busily adjusting her programs.

[mistone64]

Me too. Cannot get itvhub either

[Joe_Dohn]

Hi mistone64,

Do you have the same model? What's the software version you're running?

- JD

[daman123]

Same here, iPlayer, ITV Hub and All 4 stopped working. Other apps are fine. Have tried powercycling, clearing cache, clearing data etc. to no avail.

[simonpapp]

Do you have youview installed? We had to go through the catchup tv app (youview app) to find all the UK catchup apps plus britbox.
Go to the app (if you have it) and press th eup arrow on the remote to see the apps.

[Avinunca]

Same problem - unable to start catch up apps except using Youview. Fix turned out to be very easy - 

Settings-Privacy- Location Status     Was set to use wifi to estimate location. Changed it to 'Off'.