Audio description

[Jimbhoy2]

I have Sony Bravia KD-55XD7005 am unable to switch audio description off .

when i press audio on my remote it shows that it's not switched on or I might be i have wrong description  what I am watching something like a film a voice comes on and describes what is happening which drives me nuts this has just happened in last week or so,any help would be gratefully recieved

[Pete_B]

HI there, sorry to hear you're having trouble. We're looking into this and will get back to you shortly.

Regards,

Pete.

[Ryanm1701 · Accepted solution]

How are you watching the film? Netflix / Amazon / Sky?

If through Sky, there is a seperate audio description that you have to turn off in  Sky under Options. However if it is a recorded film on Sky and recorded when audio description was turned on, you cannot turn it off on the recording. 

[Jimbhoy2]

Audio description was on sky only explanation was one of grandchildren had pushed wrong buttons but didn't find out myself grandchildren mother was in and she asked what was wrong I told her she fixed it straight away think grandchildren had done it to her as well but was really frustrating