Android TV Wired internet connection issues

[tappista]

Have bought new KD49XD83XX -

TV is wired to router via Ethernet cable - new TV, new cable, but keeps losing Internet connection each time I switch off TV .  I have BT Internet and a homehub.  Is it an internet/BT issue or TV issue and how do I fix it?.

BT online help has assisted in getting reconnection three times - by restarting hub and entering IP address, default numbers etc, but connection lost again after each shutdown. 

I  have now got a message on the TV - "The Static IP Address may not be correct - if a static IP adress is not confirmed select quit network setup and contact your network administrator."

I have spoken to BT who say it is a problem with the TV and to contact Sony?

thanks

Only bought TV last week, and cannot get it to remain connected to Internet

[Anonymous]

Hello there

Welcome to the Sony Community forums.

Sorry to hear that your are having problems with your Android TV, however I think it might be best to start with the first two steps in the troubleshooting process.

1. Ensure that you have the latest firmware installed on the TV - see instructions HERE
2. Once done, factory reset the TV.  This can clear and resolve many issues - see instructions HERE

Give that a go and reply back and let us know how you got on.

Cheers

[royabrown]

Go to Settings/Network & Accessories/Network/Network Setup/Expert/Wired LAN/Advanced Options/IP Settings

If this says STATIC, as I suspect it does, set it to DHCP instead.

Power down the TV set, and power it up again. See if it keeps your connection alive now.

[tappista]

Thanks - I did all that yesterday and then the TV connected fine via the cable - I did have to enter all the IP address info that BT gave me. Switched of and came back today and the TV is not connecting again - same issues and not sure why.

Christine

Sent from my iPad

[tappista]

Thanks, did as you suggested and also did a factory reset yesterday - TV did then connect via the cable, but I did have to put in the info BT provided. However today have got the same problem again will not connect via the cable.

Thanks


Sent from my iPad

[royabrown]

If you set DHCP,, you should not have to enter any other information at all - the TV should get it from the router.

Set different information yourself, and you are setting up a conflict which arises every time you switch the set off and then turn it on again

[Anonymous]

Hi there

Two other suggestions:

1. Disable IPv6 in the router settings - its been known to help
2. Disable the WiFi on the TV completely (at least a test) - Goto Settings > Network > Advanced Settings and set Built-in Wi-Fi to OFF.

Cheers