49X8309 and CT260 soundbar

[paulpmp]

Just started having problems with Netflix 5.1 default giving distorted sound through the soundbar.  No problems if Netflix 5 selected.

Just want to make sure the problem is likely to be the soundbar before I invest in a new system

Would disconnecting arc be a possible solution and only using optical cable?

[Peter_S.]

Hi Paul,

Could be a cable issue. I would recommend to test with optical cable only.

If the issue persists with 5.1 I would recommend to reboot the TV/soundbar and see it this solves the issue.

If there's no issue with optical cable only I would go and buy an new quality HDMI cable.

Cheers

Peter

[paulpmp]

Thanks. I notice Sony have a notice about issues with some soundbars and Netflix 5.1 with some hardware or software updates required but no mention of the CT260 so it maybe it is a soundbar issue.

Paul Powici
Edit: for your privacy please don't share personal details like phone numbers.

[Peter_S.]

Hi Paul,

To be on the safe side I would recommend to get in touch with Sony service.

Cheers

Peter