2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[cozzykim]

I can't find any HDR setting on my 55X8509

Can't find any settings for the audio as described above, to set Netflix up either, Netflix is 2.4.x updated yesterday.

[notspurs]

Thank's for reply, regarding audio defaulting to "sports" glad to report that I'm not daft, after changing the soudfield thro' tv menu or amp menu, still defaults back to "sports" have now turned off ctl for hdmi to resolve problem. update hasn't solved issue

[dataghost]

How do we enable the new HDR functionality?

[Kevwoods12]

It's a preset picture mode,  with all the others. It's at the bottom of the list under HDR Video. 

[lesking70]

With regards to the hdr is it meant to look so saturated?  Not sure what HDR is meant to look like. 

[dataghost]

Is this a true HDR mode or is it esentially emulating the HDR look?

[dabaldw48]

I gave up on the oOny when the software update was pulled on 13th – and then they did it. Sent the Sony back and went for the LG 43UF770. Its a 4k for the same price as the non 4k Sony from John Lewis, Arrived today – and is excellent. Simple interface. Works without issue. Connected to PC as a server to stream video, music and photos. Very pleased though maybe should have stuck with Sony to see what the update did!

[NicolaiLarsen91]

According to the Sony website. My 55W809C just got HDR in the latest
update.. Maybe they need to take a second look, before posting what's in
the update. According the info about features being added, I will also get
twin tuner and 4K Astra support within this year.. Fine by me

[Mission360]

@lreesking70

What HDR content are you streaming?

[lesking70]

It wasn't specific HDR file it was a UHD file on Netflix, I wanted to see if it would improve the picture further, but like I said earlier it was heavily saturated, not sure where to get HDR content from