Unable record sound on Sony a6400

[Kidson]

Have set the Audio Recoding to ON and Audi Level to maximum but sound is even less than a whisper when playing back in Camera - how can I fix this ??

[Strampke]

If things are going different than expected the first step is reading the manual.

Another first step to force the camera act as expected is a factory reset.

[Kidson]

The recorded sound video can be adjusted as expected normally on my Apple iMac - however the sound on the camera is barely hearable whilst  the sound is set to maximum - is this something specific to the Sony a6400 ?

[HannahEd01]

Hey Kidson, try removing the batteries for two minutes then try again.

[Kidson]

Of course these basic prerequisites were tried and much more prior to posting

[Kidson]

Removing the batteries and then replacing and camera reset had no effect on the result

[HannahEd01]

Hey Kidson, the camera then needs a service, contact Sony to get the ASC info: https://services.sony.co.uk/supportmvc/en/contact?cpint=spt-footer_contact