Sony 7iii USB port not working

[Derrick9]

I have a Sony 7iii camera. The USB port not working on it, not charging  the battery or transferring pictures or movie files. Anyone have any idea as to the cost of repair please?

[danardeng]

Check your settings here:

 - for power supply https://helpguide.sony.net/ilc/1720/v1/en/contents/TP0001653178.html should be On

 - for data transfer https://helpguide.sony.net/ilc/1720/v1/en/contents/TP0001629775.html should be Mass Storage

[Derrick9]

No, the connection is loose inside the camera, the computer realises there is a device sometimes when I connect, but then it disappears. I have 3 spare batteries and a charger, it would be nice to have it working properly, but if the cost is more than the benefits of the repair I will not bother.

[Piscie]

Hello @Derrick9, if you're sure that it's a physical USB port issue, try reaching the repair centre directly and ask about the repair cost, I believe they'll provide an estimated price. But if you're in doubt, you can reset the camera settings first and check again: https://helpguide.sony.net/ilc/1720/v1/en/contents/TP0001629789.html?search=

[Derrick9]

Hi, thanks for that.  It looks like I'll have to give Sony repairs a call...

        Regards Derrick9.