PMB56_updater problem

[pahofst]

When I run PMB56_updater1105a.exe I get the message: "The connection to the download server has failed". How to solve this?

[blaireau_photo]

Hello pahofst,

Quite often, this sort of error can happen if the software that is trying to access the internet is being blocked by a local firewall on your PC/Laptop. To see if this is the cause, try temporarily turning off the firewall and then see if the download works.

If this problem still persists, let me know on this thread.

Thanks,

Simon

[pahofst]

Hello Simon,

Thank you very much for your esponse.

I had already tried it, but: same situation when firewalll is turned off.

Moreover:

1. In the Windows Firewall exceptions, programs and services, PMB and PMB Launcher have been checked as admissable exceptions.

2. Display a notification when Windows Firewall blocks a program is checked. Result: no notification when running PMB56_updater1105a. exe.

I have requested Sony to send me (or give access to) a new, last revision, full install PMB file, but did not receive an answer.

I would be grateful if you would have a solution.

Paul

[nitram10]

Hi,

I am having the exact same problem as pahofst.

Any help appreciated.

[blaireau_photo]

Hello pahofst and nitram10,

As both of you appear to be experiencing the same problem, I have highlighted this thread to technical support to see if we can get this looked into.

Thanks,

Simon

[shaunarkinstall]

Hi ,  I have exactly the same problem, all security and firewall turned off made no difference.

[@0236120100022014]

Open task manager and kill the PMB Volume Watcher.exe and try to run PMB updater again.

Hope this works for you.

[ecSquare]

Same problem with PMBVolumeWatcher.exe killed. Still shows cannot access location.

[blaireau_photo]

Hello everyone

Can I just check with the additional posters on this thread, are you all using the latest version of PMB that is downloadable for your camera - this can be found by typing your model into the box here:

http://support.sony-europe.com/main/index.aspx?site=odw_en_GB

Thanks

Simon H

[shaunarkinstall]

Hi, I killed volume watcher on my laptop as well but still have the same error.  Strangely I also had the same version of pmb on my desktop which is hardwired to the router and it updated fine.  As soon as I get a chance I will try the laptop on a network cable.

Shaun