Playback Sony a7rii

[Scottkeenleyside]

Hi guys, 

I currently have the Sony a7rii and have an issue with playing back images. When I am out shooting and playback an image I have just taken this is automatically zoomed in to 100% and it automatically zooms right out and I am unable to view the still image and then be able to zoom in as I want to check focus etc. has anyone any suggestion please?

[HannahEd01]

Hey Scottkeenleyside, 

Try the below: 

1- Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

2- Initialize the settings. https://helpguide.sony.net/ilc/1450/v1/en/contents/TP0000226689.html

3- Update the camera: https://www.sony.co.uk/electronics/support/e-mount-body-ilce-7-series/ilce-7m2/downloads?nick-error=... 

[Scottkeenleyside]

 

Hi, thank you so much for getting back to me! 
I have already done a reset and still does not work and when I am trying to do an update I am getting this error message on the screen and I have spent hours trying ways to get around this and still not working!

[danardeng]

Are you able to explore the menu normally, or have you noticed any strange movement like a button or a wheel was stacked?

[Scottkeenleyside]

Hi, yes the menu is fine as normal it’s just the zoom feature when playing back photos is the issue