Downloads A7iv

[periddi]

Hi I have tried to down load stills and video but have established Playmemories home is not compatible with this camera, my A6400 was. I connect the camera using the USB cable and it displays DCIM in the file menu on the Laptop. When I open this file all my stills are there but no video files. The videos are working on the camera during playback but don't  transfer to computer?

This is becoming a frustration as Play memories video editing and transfer from camera was seamless and intuative, so what am I doing wrong that's stopping me from downloading Video and also capability of basic edit functions of the video's.

I have deleted Playmemories from my laptop and tried to make sense of Image edge desktop.

I love the camera and is a definite up step from my A6400 but so frustrated at the moment and any help would be greatly appreciated as I am a technology Duh! it has to be something I am missing as the bottom line is I am able to download RAW Jpeg stills but cant download Video to Laptop.

Sorry its a bit long winded.

[Marino.Manolo]

You have to use Imaging Edge Desktop:
https://support.d-imaging.sony.co.jp/app/imagingedge/en/

[SkyNet404]

It's not going to be in the same file list, have you checked all the USB files? Videos are usually in a completely different folder. 
And as @Marino.Manolo said, it's better to use imaging edge, or the new app, Creator's cloud app.