Cashback issues.. again

[AngelaWisemanFineArt]

So I purchased on the 10th of august an Alpha 7r iii and 3 lenses, registered everything with Sony, got my cashback codes, set a reminder to submit them after the 30days.  2 weeks of website issues later I finally get my codes submitted etc. on the 6th of October I get 3 emails verifying that my claims on the lenses had been accepted and I would receive my cashback within 28 days. There have been no further emails or any attempt to contact me.

28 day timer ran out on the 2nd of November and yep, no cashback received. 

Has anyone had this issue ? Who do you contact ? 

[jumpsuit]

Excellent!

(Although I wish you'd have told me before I escalated if for you 😆)

I'll cancel the escalation

[basilprux]

I had the same problem so I sued Sony. They paid imediately then. I took them to the County Court- very easy process.