Xperia 5 II Software Repair failed & No sound during calls

[Jatin22]

Hi there,

I've been having issues with the phone for over a week now. Google chrome video playback was laggy, then few apps weren't useable anymore. Other apps kept crashing including camera app, Bluetooth stopped working and most importantly, I cannot call, I cannot hear the other person and they cant hear me. My phone is useless right now.

I've also tried safe mode and factory resets many times but nothing has worked to fix these issues. 

Then I tried software repair on Xperia Companion with normal option and my device cannot be detected but it failed multiple times.

Please help.

Regards

Jatin 

[Strampke]

2 options

- factory reset from the settings menu

or

- tap 'device isn't recognized or is a smartwatch'

[Jatin22]

Hi there, thanks for your reply,

I've tried both options many times but it has failed.

Regards

Jatin