System hangs

[sachmetztli]

Hi. Today my Xperia act strangly- After opening cover l've tried to unlock the screen but nothing happened.Only physical  buttons were active and nothing happened when I was touching the screen. I couldn't even  restart the phone without ejecting SIM card. What issue is this?Now screen is ok...what should I do?

[Strampke]

What a perfect guide @Jonas.

Copy it in the FAQ at once.

One addition:

As far as I know Google does not chip copy the contents from conversations on WhatsApp, Signal, WeChat, Telegram.

If you want to preserve your conversations from getting lost you must make a backup inside the app you're using before starting the software repair procedure.

[Jonas]

@Strampke, thank you!

I'll try and make a post with pictures and so on together with Martin in the coming days. It's a bit easier when you can just see how it looks in the pictures instead of just having the text.

I guess it depends on what the developers of the applications wants you to be able to backup. In the podcast application I use, I have to use the internal backup feature within the application as the "normal" one using Google does not backup my subscriptions, favourite episodes and so on. However some applications save almost all data so it doesn't feel like I have changed device.