Sony xperia 10 plus

[TJ1998]

My Sony Xperia 10 plus screen becomes unresponsive!! Normally just turning the screen off and on sorts it. But it's becoming more frequent and taking longer to respond! How do I solve this? It's updated completely, I've tried putting it in safe mode but the problem persisted. Many thanks 

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

I'd recommend getting in touch with the Sony Mobile support team here for further help with this.

Best wishes,

Sean 

[_alexdon_]

@TJ1998 @Sean_Mc it seems this is a general issue:

https://community.sony.ro/t5/xperia-10/sony-xperia-10-unresponsive-all-day-touchscreen-issue-help/m-...

https://community.sony.ro/t5/xperia-10/the-strange-behavior-of-the-touchscreen-xperia-10-plus/m-p/36...

We will try to escalate this.

[TJ1998]

Hi, 

Thankyou for the welcome. 

I've already been in touch with Sony. Who gave me some links and updates to do... None of which helped unfortunately 😔 

It seems to be a common issue with the 10 plus

[TJ1998]

Thankyou! 

I've never had an issue with sony before. I hope there's something we can do to stop the problem

Many thanks 

[MickeyPlus]

Hello.

I have known the problem since the premiere of the phone, I struggled myself with this phone drawback. After I damaged the screen and replaced it with a new problem, it stopped. When dismantling, I noticed that the screen was glued in a way that folded the screen transmission tape. I have improved the assembly and the situation does not appear in the new screen.

[Strampke]

Interesting finding @MickeyPlus